Scan the packaging QR code.
Customers scan the code on your box — no app to download.
Better assembly experiences.
Deeper customer insights.
Turn your manuals into interactive guides that help customers assemble confidently—and give your brand direct feedback on their experience.
For brands, manufacturers & marketplace sellers.
Customers preview the finished product before opening the box.
STEP 3 OF 6
Assemble the base.
Insert bolt G1 through the base and hand-tighten with the included hex key.
Step-by-step instructions, on their phone.
“Step 4 was confusing — the photo didn’t quite match my part.”
Illustrative feedbackA rating and an optional comment, captured at that step.
How it works
Preview the product.
They see what they’re building before opening the box.
Follow visual instructions.
Original manual images or color guidance, at their own pace.
Share feedback.
A rating and comment at each step — your brand learns from it.
Customers can revisit any step, switch between original manual images and color guidance, and leave ratings and comments along the way.
Understand what happens after delivery.
Marketplace reviews tell part of the story. Step-level feedback helps you see which instructions confuse customers, which parts are hard to identify, and where the product experience itself could improve.
- Which steps do customers find confusing?
- Which parts are difficult to identify?
- What would make the instructions or product easier to use?
Illustrative feedback
Step 5 · Attach the leg
“The bolt in the picture looked longer than the one in the bag — I almost used the wrong one.”
Turn customer feedback into better products.
Support successful assembly.
Clearer guidance can help reduce mistakes, assembly damage, and related returns.
Capture customer insights.
Hear directly about the product and assembly experience — insight beyond a marketplace review.
Improve instructions faster.
Update your digital guidance without reprinting manuals.
Reduce reliance on printing.
Provide richer digital instructions while retaining any required printed information.
Start with assembly. Build a deeper customer connection.
Step-level feedback is live on every guide today. These research capabilities are on the roadmap, not available yet.
Run opt-in customer campaigns.
Reach customers who’ve already engaged with your guide, with their consent.
Gather new-product feedback.
Get early reactions from real customers before a product goes wide.
A/B test instruction experiences.
Compare guide formats and see what actually reduces confusion.
And more ways to understand customers and improve products, over time.